General contractual conditions

Effective: from 01 January 2026 until revoked.

The present General Terms and Conditions (hereinafter referred to as the "General Terms and Conditions", "GTC") contain the terms and conditions of use of the services and products (hereinafter referred to as the "Service or Product") available on the www.hometextil.hu website operated by Rudolf Jámbor e.v. (5900 Orosháza Kossuth Lajos u. 34.; Tax ID: 77744052-2-24, hereinafter referred to as the "Service Provider") by the user or the purchaser of the website.

The Service Provider, as the operator of the hometextil.hu online trading portal (hereinafter referred to as the "HomeTextil Webshop"), reserves the right to unilaterally amend these GTC. The Service Provider may inform its Users of any amendment to the GTC by means of a short notice, which may be posted on the hometextil.hu interface, in the newsletter sent by the Service Provider or by e-mail to the e-mail address of all Users created on the website www.hometextil.hu and provided in their own account. The current version of the GTC is available at www.hometextil.hu.

By using the Service provided by the Service Provider or ordering a Product sold by the Service Provider, the User accepts these GTC.

The following terms shall have the following meanings in these GTC:

Service provider: the operator of the HomeTextil Webshop, Jámbor Rudolf e.v. (registered office: 5900 Orosháza, Kossuth Lajos u. 34.,Asz.:77744052-2-24).

User: a natural person or legal entity who accesses the content of the hometextil.hu website or registers an account (hereinafter: My Account). In the case of natural persons, this is subject to the age of 18.

Customer: the User who places an order on the hometextil.hu website or who places an order for the HomeTextil Webshop through any other channel.

Consumer: the Buyer who, in accordance with the provisions of the Civil Code. 8:1 paragraph (1) point 3 of Article 8.

You can download the GTC in PDF format. DOWNLOAD HERE!

The technical information necessary for the use of the HomeTextil Webshop, which is not included in these GTC, is provided in the information available on the HomeTextil Webshop.

The language of the contract is Hungarian.

The HomeTextil Webshop is not subject to any code of conduct.

By using the HomeTextil Web Store, you acknowledge and agree to the terms and conditions set forth in these Terms and Conditions as follows:

Company Info

Operates the webshop: Jámbor Rudolf sole proprietor
Headquarters: 5900, Orosháza, Kossuth Lajos u. 34.
Location: 5900, Orosháza, Kossuth Lajos u. 34.
Customer service e-mail contact details: vevoszolgalat@hometextil.hu
Tax number: 77744052-2-24.
Competent company court: Court of Justice of Gyula, 5700 Gyula, Kossuth tér. 9. Address for correspondence. 5700 Gyula Pf.:102.
Sole trader registration number: 21690315.
Web hosting provider:
Web: www.rackhost.com
Company name: Rackhost Zrt.
Address: 6722 Szeged, Tisza Lajos körút 41.
Tax number: 25333572-2-06
Company registration number: 06 10 000489.

Presentation of the range of products and services available for purchase, classification of the products offered by category

The products displayed in the online shop can be ordered for personal delivery, home delivery, parcel delivery and parcel pick-up. In the case of personal pick-up, the pick-up location is 5900 Orosháza, Kossuth Lajos u. 34., the pick-up time is Monday to Friday, between 9-17 hours.

The Products offered (hereinafter collectively referred to as "Product or Products") can be categorised as follows:

Curtain materials (by the metre or ready-made)
Karnisok
Bed linen: pillows, duvets, sheets, bed covers
Blankets
Furniture fabrics

The services offered (collectively, the "Service or Services") are categorized as follows:

Sewing and finishing of curtain fabrics
Finishing of decorative cushions, table linen
Parcel delivery

Where these GTC refer only to a Product, this shall be understood to include a Service.

The prices displayed for a given Product (Service) include VAT at the applicable rate, but do not include the delivery charge. No extra packaging costs will be charged!

Order without pre-registration, automatic registration

The User or the Customer does not need to register in the HomeTextil Webshop to start shopping. After placing your first order, you can enter a password to log in at other times. When you make a new purchase, you will find a link (icon) to a login form in the header. After logging in, the address details you entered earlier will appear on the order form. If necessary, you can change them and submit your order with the new details. The HomeTextil Webshop will act in accordance with the applicable data protection regulations with regard to the data provided.

Favourites

If you like any of the products sold in the HomeTextil Webshop, click on the „Add to Favorites” button on the product's data page or in the product list. The Product will then be added to your „Favourites” menu, where you can easily access it at any time.

Cart

The Product or Service you wish to order can be added to your shopping cart by clicking on the „Add to Cart” button on the Product or Service data page or in the Product list. You will then be able to view the details of the Product (Service) you have added to your basket. You can then select additional Products (Services) by clicking on the „Continue shopping” button. By clicking on the „Checkout” button, you will be taken to the Shopping Cart page where you can check the estimated shipping cost and all the Products (Services) in your cart.

While browsing, you can click on „x Product in y forint” at the top right of the menu to view all the Products (Services) in your basket, delete them from your „Basket” or add them to your „Favourites”.
You can place any number of Products (Services) in your Shopping Cart. You can change the quantity of the corresponding Product by entering the corresponding quantity in the input field next to the Product and clicking on the "I modify" button. The page will then be updated.
To fill in the order form, click on „Go to the Order Form” button.

Contract steps - Order, confirmation, negotiation

You can start ordering the selected Product immediately after adding the Product to your cart, either by clicking on „x Product in cart” in the top right-hand menu or by clicking on the Cart menu item. Click on the „Continue to finalise order” button to check all the Products in your basket, modify billing and delivery details.

To place an order for the selected Product, click on „Cart” function.
A „Go to finalise your order” button to enter your billing and delivery details. You also have the option to enter a separate shipping and billing address for each order. Customers are identified by email address, so you can have one shipping and billing address per email address.
Then click on „Go to finalise your order” button to check your order once more, then click on the „Confirm and send order” button to send your order to us.

Please note that you can order any of our Products, but sometimes they may take longer to be delivered, which will be indicated in the confirmation, which you can of course refuse in case of non-compliance. The status may change on a case-by-case basis, but may still be available in the meantime if we have them in stock.
The receipt of the offer sent by the User shall be confirmed by the Service Provider to the User without delay by automatic e-mail, which shall not, however, constitute automatic acceptance of the User's offer by the Service Provider. The Service Provider's system will then start the actual processing of the User's order. The Service Provider shall send the User a confirmation e-mail immediately after the order has been processed, but no later than within 2 working days of the order, containing the content of the order and any changes made to it in the meantime, which shall constitute acceptance of the User's offer. The confirmation e-mail shall contain the data provided by the User during the purchase or registration (billing and shipping information), the order ID, the date of the order, the list of items belonging to the ordered Product, the quantity, the price of the Product, the shipping cost and the final amount payable.

If the User has already sent his/her order to the Service Provider and detects an error in the data contained in the confirmation e-mail, he/she shall notify the Service Provider within 24 hours in order to avoid the execution of unwanted orders.

The User is exempted from the obligation to make an offer if he/she does not receive a confirmation e-mail from the Service Provider within 2 working days after placing the order. The latter e-mail confirming the order shall constitute acceptance of the offer made by the User and shall constitute a valid contract between the Service Provider and the User.

In all cases where the User does not provide the correct e-mail address when placing an order, the User shall be deemed not to have made an offer to the Service Provider, and the Service Provider shall not be liable in any way in connection with such cases. In the above case, the Service Provider may decide that if the User has provided other contact details, the Service Provider will contact the User at those contact details in order to make an offer by the User.

The order shall be deemed to be a contract concluded by electronic means, which shall be governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract is subject to the provisions of Government Decree 45/2014 (26.02.2014) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
Orders are fulfilled by the HomeTextil Webshop while stocks last. The HomeTextil Webshop will try to keep as accurate a record as possible of the stock shown in the webshop. The Service Provider shall not be liable for any incorrect stock information on the website. After processing the orders received, the Service Provider will indicate if certain products cannot be delivered or can only be delivered with a delay due to temporary or permanent stock shortages.
If the HomeTextil Webshop system has not sent the User/Customer an automatic e-mail message about the order within 1-2 hours after the order has been placed, please contact our customer service.
Possibility to correct data entry errors:
If the User has incorrectly entered any data in his/her order (personal data, delivery data, ordered items, ordered quantity), he/she has the possibility to report this to the customer service of the HomeTextil Webshop by vevoszolgalat@hometextil.hu by sending an e-mail to the following e-mail address or by calling 06-30-7684643.

Purchasing in the HomeTextil Webshop is not subject to registration, but by placing an order, each Buyer declares that he/she has read, understood and accepted the terms and conditions of these GTC.

The HomeTextil webshop and the Service Provider file all contracts on the basis of a unique identifier (order number), which can be used to retrieve and access the order later. The subject of the contract is the goods (curtains and other home textiles, products) in the HomeTextil Webshop, for which the Customer places an order.

All products are priced gross, i.e. including VAT at the statutory rate. All product descriptions are for information purposes only. We accept no liability for inaccuracies in the descriptions or for incorrect data supplied by the manufacturer. On the Product Data Sheet you will also find images related to the Product, in addition to the main image, you will also find additional attached images. The product photos are illustrations, in reality there may be minimal differences, for the resulting discrepancy no responsibility is borne by the Service Provider.

You can also place your orders with Customer Services in the following traditional ways:
vevoszolgalat@hometextil.hu in the form of an e-mail sent to an e-mail address, in which you provide the information necessary to complete the order: the customer's exact name, billing address, delivery address (street, house number, city and postal code), a telephone number where our staff can contact you to discuss the order (whether the product ordered is in stock), the name of the product and the quantity required. Furthermore, our staff will answer your order on 06-30-7684643 during working hours (Mon-Fri: 9:00-16:00). By placing an order via the customer service and by telephone, the customer accepts the provisions of these GTC. In the cases referred to in this paragraph, the User will be sent an e-mail within 2 working days of placing the order, containing the contents of the order and any amendments thereto, which will be deemed to be accepted if the User confirms his/her order by replying to the e-mail sent to him/her within 2 working days. In case of failure to meet this deadline, the order will not be concluded. The e-mail sent to the User will contain the data provided by the User (billing and shipping information), the order ID, the date of the order, the list of items included in the product ordered, the quantity, the price of the product, the shipping cost and the final amount payable.

6.1 Processing of orders

Orders are processed on working days between 9.00-17.00.
If the order is placed outside of the above period, it will be processed on the first working day thereafter.

The HomeTextil Webshop customer service will always confirm your order by e-mail. If the Customer has placed the order by telephone, our staff will record the order on behalf of the Customer and the Customer can then approve it by clicking on the „CONFIRM ORDER” button in the confirmation letter or in writing.

If the Customer does not receive the confirmation for any reason, please contact our Customer Service.

The general deadline for delivery is within a maximum of 10 working days from confirmation. In case of special requests, the delivery time may vary and we will inform our customers after the order has been placed.

For curtains, piece goods (wallpapers, bed linen), depending on the set up to 3-5 working days delivery time is also possible.

You have the right to cancel your order for custom-made home textiles (curtains, decorations, etc.) until 12:00 on the working day following the order. After this time, the material can be dispatched and the production process starts, so we are no longer able to cancel / modify the order, and the Customer is obliged to take delivery of the finished products and pay the full purchase price. Please note the above when placing your order.

It may happen that the production of the ordered Product has ceased or there is a temporary stock shortage, in which case we reserve the right to reject the already confirmed orders in whole or in part, which the Service Provider will inform the Customer about immediately. Partial fulfilment may only take place after consultation with the Customer! In the event of advance payment of the purchase price of the product, the price of the product(s) that cannot be fulfilled will be refunded to the Customer to the bank account indicated by him.
The deadlines set out in this section and on the website are indicative, the exact delivery date may depend on a number of factors beyond HomeTextil Webshop's control, so HomeTextil Webshop cannot be held responsible for any delays.

6.2 Buying from abroad

Unfortunately, HomeTextil Webshop does not currently accept orders for delivery to addresses outside Hungary.

Home delivery, pick-up methods

7.1 Terms of delivery

The Customer can request the Products ordered by home delivery, pick-up at a post office / postal point or personal pick-up at the above-mentioned shop.

Please refer to the Product Data Sheet for the delivery date, which is indicative. Custom-made curtains, home textiles, products will be delivered within the timeframe shown on the Product Data Sheet, products packaged by the manufacturer in stock within 2-3 working days, and products not in stock will be delivered after they are received in our webshop. In the case of Products that HomeTextil Webshop does not keep in stock, if the delivery time would exceed the time specified on the website, it will contact the Customer by phone or e-mail to agree on the expected delivery time.
The day before the delivery, the Customer will be notified by e-mail that the parcel has been dispatched. The time of delivery of the ordered Products is determined by the Customer during the ordering process: it can be immediate or delivery with the next order. Naturally, each delivery has its own costs, which the Customer must bear in all cases.

Exceptional circumstances may occur during the delivery of orders which may cause delays, such as weather factors, traffic factors, etc. In such cases, we ask for your patience and apologies. If you do not receive your parcel within 2 working days after the date confirmed by HomeTextil Webshop, please notify our customer service staff immediately.

HomeTextil Webshop takes the utmost care in packing and dispatching its products, but unfortunately, despite the utmost precision, hidden fibre defects or damage due to transport can still occur. Of course, we also deal with problems caused by reasons beyond our control. To this end, please do the following, as we can only deal with complaints about delivery if the instructions are followed. Check the integrity of the products after receipt! The Supplier may, at the request of the Buyer, wait until the goods have been unpacked and inspected, but is not obliged to do so. If the goods are damaged in transit, broken, defective or incomplete, a report must be completed on the spot. If the courier has already left, go to your local post office and ask for a report to be drawn up, and then report your complaint to our customer service team by phone or in writing. We can only accept complaints if this report is available. Without a record, we are unable to exchange or replace the product or accept a complaint.

Please comply with these instructions, as in the absence of a report after receipt, the Buyer cannot prove that the product was not damaged, damaged or destroyed at the Buyer's premises. The invoice will include all the items ordered, but if the Buyer finds that not all the items on the invoice and paid for by the Buyer have been received, the Buyer must also keep a record of this. This formal process may take a few working days, but our Customer Service staff are dedicated to fast and flexible service and will do what they can to help.

You can also pick up the items in person at the following address:
5900, Orosháza, Kossuth Lajos u.34. If you need this, please indicate this on your order!

7.2 Delivery charges

The delivery fee is the same throughout Hungary, applies only to deliveries within Hungary and depends on the method of payment and receipt. To select your payment method and delivery charges, please add the selected Products to your Cart to view the current delivery charges.

We will deliver your products to the address you provide, to a parcel machine, parcel point or post office, but we will not deliver to a PO Box address.

A our system will always offer you the best delivery price, which also specifies the method of payment. Please indicate a delivery address in your order where you can be reached during the day, and include your telephone number in your details so that the carrier can contact you by phone if any problems arise during delivery. On the working day following the delivery notification, you can also use the parcel identification number to check the status of your parcel with our customer service.
Upon delivery, the Customer (recipient) is responsible for taking delivery of the Product.

7.3 Home delivery

The parcels are delivered by a contracted delivery company throughout Hungary to the specified delivery address during working hours between 07:30-17:00. No delivery on Saturdays and Sundays. The courier service will attempt to deliver the products twice on two consecutive working days. By placing an order, the Customer acknowledges the provisions of these GTC and expressly declares that the Customer is obliged to pay the delivery costs even if the delivery fails for reasons for which the Customer is responsible. One to two hours before the delivery of the orders, the courier will notify the Customer of the arrival of the Products, which the Customer is obliged to accept, on the telephone number provided.

7.4 Pick-up at a parcel point or from a parcel machine

You can also request your order to a Postapont / MOL point, and you can pick up your parcel in person at more than 2500 points throughout the country. You can also pay by credit card at MOL PostaPoints. We will notify you by SMS or e-mail when your parcel arrives. You can pick up your order at any time within 5, 10 working days or up to 30 calendar days, depending on the sender's availability. ATTENTION! The maximum weight of shipments in MOL wells and COOP stores is 20 kg. Bulky goods (if any side is larger than 75 cm, 50 cm for parcel machines) will not be delivered at these locations, please take this into account when placing your order. Please bring your ID card or other proof of identity with you to collect your parcel.
Please note that the maximum weight of parcels delivered by Magyar Posta is 40 kg.
If the weight of the order exceeds the above limits, the delivery was made in several parcels, with a delivery charge per parcel. The Buyer declares that it accepts the above as binding on itself and agrees to pay the full delivery charges for all parcels.

7.4 Invitation to collect parcels

Only order the products you want by cash on delivery if you are able to pay the courier upon receipt of the parcel! In the case of returned parcels that are not accepted, the return shipping costs will be charged to the Customer. If the Customer fails to pay the charges for the returned parcels within 8 working days of the date of the Customer's request to the Service Provider, the Service Provider shall be entitled to take legal action against the Customer to recover the charges, together with any other costs incurred in connection with the claim. We are only able to resend parcels that have not been accepted if the parcel value has been paid in advance, i.e. in such cases it is not possible to choose the cash on delivery payment method!

7.6 Unsuccessful delivery

In the event that the Customer does not take delivery of the individually purchased product (i.e. a product, material, accessory, etc. not included in the permanent offer of the HomeTextil Webshop) and/or the individually ordered product made to order within 15 days of dispatch, or refuses to take delivery, the Customer is obliged to pay the price of the product corresponding to the 50%, but at least 25.000,00 HUF within 5 working days of the expiry of the deadline, with simultaneous reimbursement of the delivery costs. In the event of failure to pay the penalty and the delivery costs within the time limit, the Service Provider shall be entitled to enforce its claim against the Customer by legal action, together with any other costs incurred in connection with the enforcement of the claim.

In the event of personal delivery, the Customer must take delivery of the product within 15 days of being notified, failing which the Customer shall pay to the Service Provider a penalty of 50% of the ordered products, but at least HUF 25,000.00. In the event of failure to pay the penalty within the time limit, the Service Provider shall be entitled to enforce its claim against the Customer by legal action, together with any other costs associated with the enforcement of the claim.

The Customer shall notify the Service Provider immediately of any obstacle arising in connection with the receipt of the goods.

In case of failure of an order for products ordered in custom sizes, the Service Provider undertakes to attempt to sell the custom-made product within 2 weeks within the framework of compensation. In the event of failure to do so, the Customer may also claim compensation for the total loss over and above the liquidated damages. In the event of failure to pay the penalty, any delivery costs within the time limit, or failure by the Customer to reimburse the Supplier for the total loss, the Supplier shall be entitled to pursue its claim against the Customer by legal action, together with any other costs incurred in connection with the enforcement of the claim.

The Service Provider shall be entitled to set off the amount of any deposit paid by the Customer against the amount of the penalty for non-payment.

Payment and receipt

There are several ways to pay the price of the products you order and the delivery costs: by credit card, by advance payment or in arrears on receipt of the parcel must be paid by the courier in cash (cash on delivery). Cash on delivery is also possible at the time of personal collection. In the case of Products purchased or manufactured on the basis of the Customer's individual request, cash on delivery payment is possible for orders with a total value of more than HUF 80,000 only after payment of a deposit of at least HUF 25,000.00, corresponding to the total amount of the order 50%. The paid deposit is included in the purchase price. The party responsible for the cancellation of the contract shall forfeit the deposit and shall be obliged to repay the deposit received in double the amount. HomeTextil Webshop will send a request for payment of the deposit by e-mail.

8.1 Payment by credit card in the online shop

You can also pay online by credit card via our website, in which case the total amount will be paid at the same time as the order. Online credit card payments are made through the SimplePay payment system operated by OTP Mobil Kft. The credit card details are not transmitted to the merchant. The Simple Payment Service and Payment System is not a payment service and is therefore not a service subject to authorisation by the MNB (Hungarian National Bank).

Payment by credit card is made through Teya Hungary's (Teya Hungary Zrt.) server via a website encrypted with strong (128-bit) SSL technology, so your banking details are guaranteed not to be disclosed to unauthorized persons via the Internet. After choosing the payment method by credit card, the Customer will be redirected to the secure website of Teya Hungary, where the cardholder will provide his/her credit card details, so that they will not be in the possession of Jámbor Rudolf e.v. or any other unauthorized person.
The Service Provider stores the data generated and obtained during the order process, i.e. the name of the cardholder or the ordering party may only be used for the purpose of carrying out the transaction authorised by the cardholder. The Service Provider does not hold any other data generated during the transaction.
The Service Provider shall not be liable for any damages resulting from the use of the password by a third party due to the fault of the Customer. The Customer declares that he/she will not claim any refund for the services ordered and provided. The Service Provider shall not assume any liability, refund or reimbursement for damages resulting from incorrect or erroneous data entry or order typing due to the fault of the Customer, and shall investigate and handle reported complaints without delay and to the best of its ability.
Dealing with problems arising from incorrect amounts: if the Customer has requested payment of an amount exceeding the price of the service used, in this case, this must be done in writing (by email: vevoszolgalat@hometextil.hu ) must be notified to the Service Provider. The letter must include the amount of the overpayment, the time of the overpayment and the transaction number. The Service Provider shall investigate the fact of the overpayment within 15 days of the notification and, if it considers the claim to be justified, shall initiate the crediting of the overpaid amount. The Customer will be informed in writing (at the e-mail address provided in the transaction) of the result of the investigation. If the Customer has initiated the payment of an amount less than the price of the service used, the Service Provider will notify the Customer in writing (at the e-mail address provided in the transaction) of the fact of the difference detected, the amount of the amount claimed and the methods of settlement of the amount. If the Customer fails to pay the amount due within 8 days, the Service Provider shall withdraw from the provision of the requested service and shall credit the amount already paid within 15 days after deduction of bank charges.
Acceptable credit card types are VISA, MAESTRO and MASTERCARD

8.2 Payment by cash on delivery

The HomeTextil Webshop will send orders over 80.000 HUF by postal cash on delivery only if the 50% deposit is paid in advance. A fee request will be sent to you by e-mail. In the case of cash on delivery orders, the Service Provider will send the ordered products by courier service, of which e-mail and/or SMS will be sent. Upon receipt of the parcel, the amount indicated on the notification and order confirmation will be payable at the courier service. A cash on delivery payment method can also be selected for orders to a Parcel machine, but only by credit card.

8.3 Payment in arrears

If you have previously ordered a product and did not receive it at the time of delivery (not including when you exercised your right of withdrawal) or the product was returned to HomeTextil Webshop marked „not wanted”, HomeTextil Webshop will make the fulfilment of the order conditional on the payment of the purchase price and delivery costs in advance.

HomeTextil Webshop may withhold delivery of the Product until it is satisfied that payment for the Product has been successfully made using the electronic payment solution. If the price of the Product has not been paid in full, the HomeTextil Webshop may request the Customer to supplement the purchase price.

Warranty, guarantee

9.1 The Service Provider shall provide defective performance if the service does not meet the quality requirements laid down in the contract or by law at the time of performance.

The Service Provider is exempted from its warranty obligations if the Customer knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract (e.g. in the case of a price reduction, it was clearly indicated that the Product was damaged in any way or had an aesthetic defect).

9.2 The Service Provider is liable for defective performance. The Consumer's claim for the warranty for accessories shall expire two years from the date of performance, and the claim for warranty for accessories of other Customers who are not considered to be Consumers shall expire one year from the date of performance. If the object of the contract with the Consumer is second-hand goods, the limitation period shall be one year. The Customer may assert his rights under the warranty as a defence against a claim arising from the same contract even if the warranty claim is time-barred.

9.3. on the basis of a warranty claim, at the option of the Customer:

a) repair or replacement you can claim, unless you
a. it is impossible to satisfy the chosen warranty of convenience, or
b. it would result in disproportionate additional costs for the Service Provider compared to the fulfilment of another warranty claim, taking into account
i. the value of the service in its faultless condition,
the seriousness of the breach of contract,
damage to the interests of the rightholder caused by the performance of the accessory warranty;

b) or may request a proportionate reduction of the consideration, or may withdraw from the contract, except in the case of a minor defect, if
a. the Service Provider has not undertaken to repair or replace the defective product,
b. fails to fulfil its obligation to repair or replace within a reasonable time, without prejudice to the interests of the User,
c. the User's interest in the repair or replacement
has ceased.

9.4 The Buyer may switch from one warranty right to another. He shall be obliged to pay the costs caused by the switch to the Service Provider, unless the Service Provider has given a reason for the switch or the switch was otherwise justified.

9.5 The Customer shall notify the Service Provider of the defect without delay after the defect is discovered. In the case of a Consumer, a defect notified within two months of the discovery of the defect shall be deemed to have been notified without delay. The Customer shall be liable for any damage resulting from the delay in notification.

9.6 The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider. If, however, the failure of the object was caused by the Customer's failure to comply with the maintenance obligation, the Customer shall bear the costs incurred in fulfilling the warranty obligation in proportion to his/her contribution, if he/she had knowledge of the maintenance of the object or if the Service Provider fulfilled his/her obligation to inform in this regard.

9.7 Within six months from the date of performance, the Consumer's claim for the provision of the Product or the service shall be subject to no other conditions than the notification of the defect, if the Consumer proves that the Product or the service was provided by the Service Provider. However, after six months from the date of performance, it is for the Consumer to prove that the defect discovered by the Consumer existed at the time of performance.

9.8 The HomeTextil Webshop does not sell any product that is subject to the provisions of Article 1 (1) of Government Decree 151/2003 (IX. 22.) on the warranty of certain consumer durables, or the applicable IM Decree 10/2024 (VI. 28.) on the definition of the scope of consumer durables subject to mandatory warranty. Naturally, all our products are covered by the statutory warranty.

Product Warranty

10.1 This clause applies only to consumer contracts.

10.2 In the event of a defect in the Product sold by the Service Provider to the Consumer, the Consumer may demand that the manufacturer (the producer and distributor of the Product is considered the manufacturer) repair the defect or, if the repair is not possible within a reasonable period of time without prejudice to the interests of the Consumer, replace the Product. The manufacturer is under a Product Warranty for a period of two years from the date on which the Product was placed on the market by him. The expiry of this period shall entail a loss of rights.

10.3 The Product is defective if it does not meet the quality requirements in force when the Product was placed on the market by the manufacturer or if it does not have the characteristics described by the manufacturer.

10.4 The manufacturer shall be exempted from the Product Warranty if it proves that
- did not manufacture or market the Product in the course of its business or self-employment;
- the defect was not detectable by the state of science and technology at the time the Product was placed on the market; or
- the Product's defect was caused by the application of a law or a mandatory regulation.

10.5 In the case of replacement, the manufacturer shall be liable for the replaced Product, and in the case of repair, the manufacturer shall be liable for the part of the Product affected by the repair.

The Consumer must notify the manufacturer of the defect without delay after the defect is discovered. A defect communicated within two months of its discovery shall be deemed to have been communicated without delay. The Consumer shall be liable for any damage resulting from the delay in notification.

The HomeTextil Webshop draws your attention to the fact that a warranty claim for accessories and a product warranty claim for the same defect cannot be asserted simultaneously. However, in the event of a successful product warranty claim, the manufacturer may be held liable for the replacement Product or the repaired part.

Exclusion of parallel warranty claims

Complaints, complaint handling, complaint management

If you wish to make a comment about the condition or quality of the Product you have received, please contact our customer service staff using any of the contact details below:

In person or by post:
Home textile shop
5900 Orosháza ,Kossuth Lajos u. 34.

E-mail: vevoszolgalat@hometextil.hu

You can make your comments in writing by post, e-mail or in person at the shop.

12.1 Complaints handling

If the Customer has any comments, he/she may notify our staff in writing. If the Customer wishes to make a complaint about the delivery, e.g. if the packaging has been damaged during delivery, please contact the Customer Service telephone number immediately. If you have a complaint about the product and the complaint is visible to the eye, please take photos and send them to the Customer Service e-mail address. Our staff will contact the Customer within 1-2 working days to discuss further action and to record the report.

12.2 The address, telephone number, e-mail address used for reporting complaints and contacting you is the same as the Customer Service address of the Webshop.

12.3 HomeTextil Webshop will investigate the verbal complaint immediately and remedy it as necessary. If the customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, HomeTextil Webshop will immediately take a record of the complaint and its position on the complaint, which will be sent to the consumer together with the response to the complaint within 30 days of receipt of the complaint at the latest.
HomeTextil Webshop will send a copy of the report to the consumer
(a) in the case of an oral complaint made in person, deliver it on the spot,
(b) in the case of an oral complaint made by telephone or other electronic communications service, at the latest within 30 days of receipt of the complaint, together with a substantive reply (unless the consumer does not provide the necessary information or does not sign the report).

HomeTextil Webshop will respond to written (including electronic) and telephone complaints in writing within thirty days, unless otherwise provided by law. HomeTextil Webshop will acknowledge receipt of the complaint submitted electronically without delay. Complaints submitted in this way will be assigned a unique identification number by HomeTextil Webshop. The recorded complaint must include the name, address or e-mail address of the complainant and a description of the complaint, as well as other information required by law. The company must state the reasons for its rejection of the complaint and inform the customer of the legal remedies available.

If there is a material defect, sewing defect or major size defect and the Product needs to be replaced, we will send a courier to collect the defective Product. Upon receipt of the defective Product by HomeTextil Webshop, we will investigate the defect and, if the complaint is deemed justified, we will send the replacement Product to the Customer within a short period of time.
Please note that in the case of curtain materials - especially blackout curtains - orders placed at different times may result in different shades of the same product number. This is a manufacturing characteristic. If the Customer wishes to re-order the same curtains weeks, months or even years later and the colour shade is important to the Customer, please order a sample of the material first. In the case of two separate orders, we cannot be held responsible for any differences in colour shades.
In the case of finished Products, in the event of a defective delivery, i.e. you have not received the Product you ordered, we will send the correct Product with a parcel exchange service, i.e. the courier will deliver the correct Product to you when the Customer hands over the previously received Product to the courier, wrapped and packaged.

12.4.HomeTextil Webshop shall keep a copy of the response to the complaint for three years and present it to the inspection authorities upon request.

In the case of a verbal complaint made by telephone or other electronic communication service, we will send a copy of the report to the Customer by electronic means at the latest at the same time as the substantive reply.

12.5 The protocol recorded by HomeTextil Webshop contains the data required by the Consumer Protection Act CLV of 1997.

12.6 If the complaint is rejected, the HomeTextil Webshop is obliged to inform the Consumer in writing of the authority or conciliation body to which he/she may refer the complaint, depending on its nature. The information must also include the headquarters, telephone and Internet contact details and postal address of the competent authority or conciliation body of the Consumer's place of residence or domicile. The information shall also indicate whether HomeTextil Webshop will use the conciliation procedure to settle the consumer dispute.

If any consumer dispute between the HomeTextil Webshop and the Consumer is not resolved during the negotiations, the consumer has the right to seek redress in accordance with point 12.7:

Complain to the consumer authorities. If you notice a breach of your rights as a consumer, you have the right to complain to the consumer protection authority in your place of residence. Once the complaint has been examined, the authority will decide whether or not to proceed with the consumer protection procedure. The first instance consumer protection authorities are the government offices competent for the consumer's place of residence, a list of which can be found here: https://kormanyhivatalok.hu/kormanyhivatalok

12.7 Other means of redress

If any consumer disputes between us are not resolved through negotiations with HomeTextiles, you have the following enforcement options:

a) Initiation of conciliation panel proceedings (conciliation bodies nationally)
In the event of a dispute with the online shop, the consumer may refer the dispute to the conciliation body competent for his/her place of residence. The Service Provider shall be obliged to participate and cooperate in the conciliation procedure in accordance with the applicable legislation.

HomeTextil Webshop informs that the Consumer may lodge a consumer complaint against HomeTextil Webshop. If the consumer's complaint is rejected, the Consumer is also entitled to apply to the Conciliation Body competent for his/her place of residence, domicile or registered office: the initiation of the Conciliation Body's proceedings is subject to the Consumer's direct attempt to settle the dispute with the business concerned. The conciliation body designated in the consumer's application shall be competent to take proceedings on the basis of the consumer's request instead of the competent body.

HomeTextil Webshop, as a company, has an obligation to cooperate in the conciliation procedure. The obligation for companies to send a reply to the conciliation body's request for a reply is also included as an obligation to appear before the conciliation body („to ensure the participation of a person authorised to conclude a settlement agreement at a hearing”).
The conciliation panel shall, as a general rule, hold the hearing online, without personal presence, by means of an electronic device that simultaneously transmits sound and images (hereinafter referred to as "online hearing"). If the consumer so requests, the conciliation panel shall hold a personal hearing.
In the case of an online hearing, the identity of the person to be heard shall be established by the chairman of the hearing panel. Proof of identity of the person to be heard by means of an online hearing
(a) on the basis of the information provided by him/her to prove his/her identity and address; and
(b) by presenting an official identity document.
When the hearing starts, the chairperson of the hearing panel will inform the person to be heard that the hearing will take place online.
The representative of the business authorised to reach a settlement must attend the online hearing. If the consumer requests a face-to-face hearing, the representative of the undertaking authorised to negotiate a settlement must attend the hearing at least online.
In the absence of agreement, the Council shall decide on the merits of the case
(a) issue a decision imposing an obligation if
aa) the application is well-founded and the undertaking, in its general declaration of submission pursuant to Article 36/C of the Consumer Protection Act, in its statement registered with the conciliation body or the chamber or in its commercial communication, at the beginning of the proceedings or at the latest by the time the decision is taken, has acknowledged the decision of the conciliation body as binding on it, or
ab) the undertaking has not made a declaration of submission, but the request is well-founded and the consumer's claim to be enforced does not exceed HUF 250,000, either in the request or at the time of the decision to impose an obligation; or
(b) make a recommendation if the request is well founded but the undertaking has stated at the outset of the procedure that it does not recognise the decision of the Board as binding or has not stated that it recognises the Board's decision as binding at all.
The costs of the proceedings in the case of a decision imposing an obligation are borne by the undertaking against which the Council has decided the case. If the consumer's application is rejected, the parties shall bear their own costs.
The enterprise shall notify the conciliation body of the implementation of the settlement approved by the decision and the decision containing the commitment or of the implementation of the recommendation within fifteen days of the expiry of the deadline set in the decision or recommendation.
The conciliation body shall notify the consumer protection authority competent for the place where the conciliation body is established of any infringement of the obligation to cooperate and to inform the undertaking of the implementation of the agreement approved by the decision and of the decision containing the commitment or of the obligation to comply with the recommendation. The consumer protection authority competent for the territory of Pest county shall be notified in respect of the conciliation body competent for the territory of Pest county. In the event of unlawful conduct by businesses, a mandatory fine will be imposed and no waiver of fines will be possible. In addition to the Consumer Protection Act, the relevant provision of the Small and Medium-Sized Enterprises Act has been amended, so that fines will not be waived for small and medium-sized enterprises.
The amount of the fine may range from HUF 15,000 to HUF 500,000 for small and medium-sized enterprises, while for non-small and medium-sized enterprises subject to the Accounting Act with an annual net turnover exceeding HUF 100 million, the fine may range from HUF 15,000 to HUF 51,000,000, but not more than HUF 500 million. By introducing a mandatory fine, the legislator aims to reinforce cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation procedure.

The conciliation body is responsible for settling consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body shall, at the request of the consumer or the business, advise on the rights and obligations of the consumer.
The conciliation body's proceedings are initiated at the request of the consumer. The request must be made in writing to the chairman of the conciliation body: the requirement of written form may be met by letter or telegram, or by any other means which permits the recipient to store the data addressed to him permanently for a period of time adequate for the purpose for which the data were intended and to display the stored data in an unchanged form and content.

The application must include
a. the name of the consumer, the name of the legal representative of the non-natural person, the place of residence or domicile of the natural person, the place of establishment of the non-natural person and the electronic contact details of the consumer, if available,
b. the name, registered office or place of business of the undertaking concerned by the consumer dispute,
c. if the consumer indicates in the request a jurisdiction other than the general grounds of jurisdiction, the body requested instead of the competent conciliation body,
d. a brief description of the consumer's position, the facts supporting it and the evidence in support of it,
e. a statement by the consumer that the consumer has attempted to resolve the dispute directly with the undertaking concerned
f. a declaration by the consumer that he has not initiated proceedings before any other conciliation body, that no mediation procedure has been initiated, that no statement of claim has been lodged or that no application for an order for payment has been presented,
g. a motion for a decision of the Board,
h. the signature of the consumer, unless the consumer submits the application and its annexes online as defined in the Consumer Protection Act.
The request must be accompanied by the document or a copy (extract) of the document to the content of which the consumer refers as evidence, in particular the written statement by the undertaking rejecting the complaint or, failing this, any other written evidence available to the consumer that the required conciliation has been attempted.
If the consumer acts through an authorised representative, the authorisation must be attached to the request.
More information on the Conciliation Boards is available here: https://bekeltetes.hu/
More information on the competent local Conciliation Boards is available at https://bekeltetes.hu/ (then select “Boards”).
b) Complain to the consumer protection authorities.
If a consumer notices a breach of his or her consumer rights, he or she has the right to lodge a complaint with the consumer protection authority in his or her place of residence. Pursuant to Article 45/A (1) - (3) of the Consumer Protection Act and Government Decree No. 387/2016 (XII. 2.) on the designation of the consumer protection authority, the Government Office acts as the general consumer protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegek
c) Court proceedings.
The consumer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
d) Online Dispute Resolution Platform

On the basis of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on online dispute resolution for consumers) (the Regulation), the European Commission has established an online dispute resolution platform, which is available to both consumers and traders in the event of a consumer dispute between parties to an online sales or service contract since 15 February 2016.
The Regulation applies directly to traders established in the Union and established in Hungary who are involved in online sales or service contracts, where a consumer dispute arises in connection with an online sales or service contract between them and a consumer.
To use the online dispute resolution platform, you must first register with the European Commission. Once registered with the European Commission, you can access the online dispute resolution platform by clicking on the link below: http://ec.europa.eu/odr
Once the page has loaded, select the language you want, log in and follow the instructions on the page. If you have any further questions about cross-border online dispute resolution, the Budapest Dispute Settlement Body can provide you with detailed information.

Right of withdrawal

13.1 Procedure for exercising the right of withdrawal

The provisions of this clause apply only to the Consumer who buys, orders, receives, uses, makes use of, and is the recipient of commercial communications or offers relating to the goods.

The Consumer is entitled, in the case of a contract for the sale of goods (excluding goods under Clause 13.2).

a) the product,
b) in case of supply of several products, the last product supplied,
(c) in the case of products consisting of several lots or pieces, the last lot or piece supplied,
(d) if the goods are to be supplied regularly within a specified period, to withdraw from the contract without giving any reason within fourteen (14) days of the date of the first service, the date of receipt of the goods by the Consumer or a third party other than the carrier and indicated by the Consumer.

The consumer may also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

If the Consumer wishes to exercise his right of withdrawal, he must send us a clear statement of his intention to withdraw (for example, by post or electronic mail) using the contact details indicated in section 1 of these GTC. For this purpose, the Consumer may also use the model withdrawal form available via the link below. The Consumer may exercise his right of withdrawal within the time limit if he sends his withdrawal notice to us before the expiry of the time limit indicated above (download the notice in DOC or PDF format).

In both cases, we will immediately acknowledge receipt of the Consumer's withdrawal by email.

In the case of a written withdrawal, it will be deemed to have been made in time if the Consumer sends us a declaration to that effect within 14 calendar days (up to and including the 14th calendar day). The burden of proving that the Consumer has exercised his right of withdrawal or termination in accordance with the law is on the Consumer.

In the case of notification by post, the date of posting will be taken into account for the calculation of the time limit, in the case of notification by e-mail, the date of sending the e-mail will be taken into account. The Consumer shall post his letter by registered mail so that the date of dispatch can be credibly proven.

In case of withdrawal, the consumer is obliged to return the ordered product to the address of HomeTextil's premises (5900, Orosháza, Kossuth L.u.34) without undue delay, but no later than 14 days from the date of the notification of withdrawal. The deadline shall be deemed to have been met if the Consumer sends (posts or delivers to a courier appointed by the Consumer) the product before the expiry of the 14-day deadline.

In the event of cancellation, the cost of returning the product to the address indicated above shall be borne by the Consumer. We are unable to accept the parcel returned to HomeTextil Webshop by postal delivery, the parcel will be returned to the Consumer by the courier service and the full cost of the failed delivery shall be borne by the Consumer. Apart from the cost of returning the product, the Consumer shall not be charged any other costs in connection with the cancellation.

If the Consumer withdraws from the contract, we will reimburse all the consideration paid by the Consumer, including the transport (delivery) costs, immediately, but no later than 14 days after receipt of the Consumer's notice of withdrawal and the proper return of the product in undamaged condition to HomeTextil Webshop, except for any additional costs incurred because the Consumer chose a transport method other than the cheapest usual transport method offered by us.
We are entitled to withhold a refund until we have received the Product back and the Supplier is satisfied that the Product has been returned to the Supplier in its entirety and free from defects. If the Consumer does not return the Product in its entirety, or returns it in a non-defective condition, or returns it COD, the Consumer will not be entitled to a cancellation or refund.

The refund will be made exclusively by bank transfer to the bank account provided by the Customer, which will not result in any additional costs for the Customer.

The consumer can be held liable for depreciation of the product only if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the product.
Download a sample withdrawal notice: .doc or .pdf Format

You can exercise your right of withdrawal in the following ways:

in a letter sent to our customer service e-mail address
in a letter sent by post
in our shop, in person

13.2 In which cases the consumer does not have the right of withdrawal:

(a) in respect of a product which, by its nature, is inseparably mixed with other products after the transfer.
b) for a product or service whose price or charge is subject to fluctuations in the financial market which cannot be influenced by HomeTextil and which may occur during the 14-day withdrawal period;
c) for non-prefabricated products that have been produced by HomeTextil on the instructions of the Consumer or at the express individual request of the Consumer, or for products that have been clearly personalised for the Consumer (e.g. custom-made or made-to-measure curtains and other products);
d) in the case of a contract for work where HomeTextil visits the Consumer at the express request of the Consumer for urgent repair or maintenance work.

WARNING! In the case of curtain, tablecloth and cushion fabrics, the colour of the fabrics shown on the product data sheet may vary in shade from the product photo on your screen under different lighting conditions. In the case of blackout curtains, in the absence of a relevant standard, we will indicate a blackout level on the curtain data sheet for information purposes. If the colour of the curtain you choose or the degree of darkening is particularly important to you, please order a sample first.

Order material sample, falling material

The price of the material samples is 700 HUF/material + delivery fee for advance payment. If you place an order for more than HUF 20.000 after receiving the material samples, you can buy up to 2 material samples, i.e. a total value of HUF 1400 (please indicate your intention to buy up to HUF 1400 in the comment field when placing your order). We only accept such orders by advance payment. We will send you a strip of the material samples corresponding to the repeating pattern, but at least 10 cm wide.

On request, we can also package the curtains with the curtains if the material is left over from the cutting process. In the case of decorative curtains, it is possible to use the leftover material for decorative cushion covers or curtain ties, in which case only the sewing fee and the auxiliary materials (zipper, velcro) are payable.

Copyrights

Any use of the HomeTextil.hu brand name for any purpose is strictly prohibited and will result in legal action.

The entire content of the Hometextil.hu website (the content of the databases, articles, photos and the entire toolbox of images) is protected by copyright according to Act LXXVI of 1999 on copyright. The operator shall not be liable for any damages resulting from technical disruptions.

The site owner reserves the right to make any changes, including changes, additions or discontinuations to any of its services without notice, and shall not be liable for any errors or omissions in the website.

The whole of the Webshop, its graphic elements, text and technical solutions, and the elements of the Service are protected by copyright or other intellectual property rights (including, in particular, trademarks). The Service Provider is the copyright owner or the authorised user of all content displayed on the interface of the Web Store and in the provision of the Services accessible through the interface of the Web Store: any copyright or other intellectual property (including, without limitation, all graphics and other materials, the layout, design, editing, software and other solutions, ideas, implementations used in the interface of the Web Store).

You may save or print out the contents of the Webshop and parts thereof on physical or other media for private use or with the prior written consent of the Service Provider. Any use other than for private purposes, such as storage in a database, transmission, publication or downloading, or commercialisation, is only possible with the prior written consent of the Service Provider.

In addition to the rights expressly set forth in these GTC, neither the registration, the use of the Website nor any provision of these GTC shall grant the User any right to use or exploit in any way any trade name or trademark displayed on the Website. Apart from the display, temporary reproduction and private copying required for the normal use of the Website, these intellectual works may not be used or exploited in any other form without the prior written consent of HomeTextil.

We reserve all rights to all elements of our services, in particular to the domain name www.hometextil.hu, its subdomains, all other domain names occupied by HomeTextil, its subdomains and its advertising space on the Internet. Any activity aimed at delisting, organising, archiving, hacking or decrypting the HomeTextil database is prohibited, unless expressly authorised by HomeTextil.

It is forbidden to modify, copy, add new data or overwrite existing data in the HomeTextil database by bypassing the interface or search engines provided by HomeTextil, without a separate agreement or by using the service provided for this purpose.

By using the Service, you agree that HomeTextil may use the data you provide when using the Service at any time and in any place, without restriction and without paying any additional fee, within the limits of the applicable Privacy Policy.

Validity and prices

The provisions of these General Terms and Conditions, including the terms and conditions of the order, and the prices set out in the Webshop apply only and exclusively to purchases made through the hometextil.hu website. By registering or placing an order, the Customer accepts and acknowledges the General Terms and Conditions of our Webshop. We reserve the right to change prices for possible supplier price increases and exchange rate changes! Promotions are valid until cancelled, until the dates indicated in the Webshop or until cancelled!

The owner of the webshop may unilaterally change the price of products that may be unrealistically low due to a software error or an administrative error, and must inform the customer before the product is dispatched. The buyer has the right to withdraw from the purchase of the item in question.

The prices shown in the Hometextil.hu webshop include VAT! The purchase price of the products does not include the cost of delivery. No extra packaging costs are charged. The prices of the products are indicated in Hungarian forints (HUF).